FAQ

Our team is dedicated to supporting our customers. If you encounter any issues or have questions, please reach out to Jorgensen Labs Customer Service at 1-800-525-5614. We’re here to help!

Jorgensen Labs partners with authorized distributors and also accepts orders through our website.

Yes, Jorgensen Labs offers support, service and repairs for select equipment. To find out if your product is eligible, please contact Technical Support at 1-800-525-5614.  Loaner units are available for some equipment for use during repair/service; please call us for details and availability.

No, after an order is placed we are unable to add items to the order. If you need to add any items reach out to ianfrench@jorvet.com to cancel your order so you can place a new one with the correct products on it.

Jorgensen Labs has representatives in the lower 48 states. To connect with the rep in your area, please click here or contact our Customer Service team at 1-800-525-5614.

Yes, we offer in-person and video demonstrations, and installation/training for some equipment and products . Not all equipment is available for in-clinic demonstration, and demonstrations are scheduled based on availability.  A Product Demo button will show up on Products that have a demo available for them. Please contact Jorgensen Labs area representative or your distributor to request a demo.

Yes, you can view and download our product catalog online here or contact Customer Service at 1-800-525-5614 or info@jorvet.com to request a printed copy.

When you place an order, we place an initial authorization hold on your card, which temporarily reserves the amount but does not complete the charge. This hold allows us to make any necessary adjustments to the order without needing to reauthorize your card. Depending on your bank, this authorization may appear as a charge on your statement. However, it will disappear within a few days once the final charge is processed. If you have any concerns, please feel free to contact our Customer Service team.

When your order is marked 'On Hold,' it means it is actively being processed by our team. There’s no need for concern; we are preparing your order for shipment as quickly as possible.

All orders are considered complete unless we are notified within 24 hours of receipt. Returned goods may be subject to a 20% restocking fee and must have a returned goods authorization (RGA) number. To obtain an RGA number, please call customer service at 1-800-525-5614. A copy of the invoice is required for all warranty repairs/replacements. Refunds are issued as a credit to the original payment method within ten business days after receiving the returned merchandise. Return shipping is the customer's responsibility, and shipping fees are non-refundable. Note: Sterile products are non-returnable, and items not in new condition are considered non-returnable at Jorgensen's discretion. Products that have been used on animals cannot be returned.

Yes, Jorgensen Labs ships internationally. All prices on our website are listed in USD. For assistance or additional questions, please contact Jorgensen Labs. Please note that any taxes or duties will be the responsibility of the customer upon the package's arrival in their country.