Online Shipping/Return Policy

Thank you for shopping with Jorgensen Labs.

Please note the following information for orders placed through our online catalog:

CAUTION:   Any product applied to an animal, can not be returned for credit due to contamination  issues.

Local Delivery

We are located in Loveland, CO and this is the only place that local deliveries can be picked up from.  If you select this option and are not in Colorado your order will be cancelled and will need to reorder selecting the correct shipping method.

Out of Stock Products

Some items might not to be in stock when ordering through the website.  If this occurs a refund for the out of stock items will be given.  If you would like to place and order for something that is currently out of stock please call 1-800-525-5614 or email


Most orders ship within two business days after your credit card is verified.

Orders received after 3pm MST will be entered the following business day and completed the day after that.

Orders are processed Monday – Friday.

UPS Ground shipping is currently our only available option for U.S. Domestic orders. For orders to be shipped 3 Day Select, 2nd
Day Air, 2nd Day Air AM, Next Day Air, Next Day Air Saver or Next Day Air Early AM please call 1-800-525-5614.

If you are shipping to a P.O. Box the delivery will come via USPS.  For insurance purposes a maximum dollar value of $250 will be
shipped this way.

FedEx International shipping is currently our only available option for international orders.  Taxes, duties and other fees not included in shipping fees.

International shipping prices given on the website are subject to change or additional charges may be required to complete shipping due to the strict guidelines of shipping weight versus actual weight.

If an adjustment to your order is needed, you will be notified via email prior to payment being processed.

Free Shipping

FREE Shipping for orders over $400 in the contiguous (excludes Alaska and Hawaii) United States only.

Items excluded from this deal include, but are not limited to the following:

Jorvet Equine Platform Scale (J0825EM), Walk-On Platform Scale, 36″ L (J0825PM), Walk-On Platform Scale, 42″ L (J0825QM), JorVet Top Line Anesthesia Machine (J0558X), JorVet Topline Anesthesia Machine Concentrator Package (J0558Z), One-pound Cotton Roll (J0197), Jorvet Soda Lime, 3-pound (J0553), JorVet Soda Lime, 5-Gallon (J0553B), Absorbent Kennel Pads (J1082), Multifunctional ICU (J1550) and Brown “Cling” Gauze(J0192A ,J0192B), Calm Carrier/Calm Carrier 3-pack (J1527 series), Incubator, Digital, 30 Liter (J0813THL), Incubator, Digital, 10 Liter (J0813TL), Incubator, Tinted Acrylic Door (J0813M), Ready Warm Wall Incubator (J0900R4TWI), Sundry Jars(J0619), Sundry Jars, Glass, Unlabeled (J0619X), All Foam Positioners.

If expedited shipping is requested all shipping charges will need to be paid.

Free Shipping applies to product orders with a subtotal over $400 only.  This does not include Rush Processing as a part of the $400 subtotal although the option may still be given.  Orders who select the wrong shipping option will be contacted for method of payment for Rush Processing.

Free shipping is not automatically applied to eligible orders, and must be selected by the customer at checkout.

Rush Processing

All orders requesting to go out the same day they are entered must use the Rush Processing option so that the additional $10 shipping/handling fee can be applied.  Only Orthopedic supplies are an exception to this additional fee for same day processing.  Orders needing to go out same day must be received prior to 2pm MST on the day you wish it to go out.  Rush shipping orders placed Saturday and Sunday will go out on Monday.  Rush processing does not include faster shipping options.

Holiday Shipping

We will be closed 11/25 and 11/26.

Orders placed prior to 12:oo MST on 11/24/21 will ship out on 11/24/21.
Orders placed after that through Friday 11/26 will ship on 11/29/21.
Orders place over the weekend of 11/27 & 11/28 will ship their normal date of 11/30/20.

Tax Exempt

If you are tax exempt and would like to place an order online please click here before placing your order.  You must register as a tax exempt user before placing your order.

Refund Policy

All orders will be considered complete unless we are notified within 24 hours of receipt of shipment. Returned goods may be subject to a 20% restocking charge. All returned goods must have a returned goods authorization (RGA) number. Please call customer service at 1-800-525-5614 to obtain an RGA number. A copy of the invoice showing the purchase must accompany all items returned for warranty repair/replacement. All refunds will be provided as a credit to the credit card used at the time of purchase within ten (10) business days after we receive your returned merchandise.  Return shipping is the responsibility of the customer.  Shipping is not refunded on all returns.  Sterile products are non-returnable.  Products deemed not in new condition will be considered non-returnable at the discretion of Jorgensen Laboratories.

Due to the risk of infections, Jorgensen regrets that it cannot accept a return of various products once the product has been placed on an animal.  It is at the discretion of Jorgensen Laboratories to determine if a product is deemed non-returnable.